Using Revview as a client

Revview lets you send a video of your training to a real coach and get personal, timestamped feedback back. There are no calls to book and nothing to schedule.

1. 1Sign up with your name, email and a password, and confirm you are 18 or older.
2. 2Check your inbox and click the confirmation link we send you.
3. 3Buy credits. New clients can try their first Revview for $7 USD.
4. 4Submit your video, either to a coach you choose or to the queue.

Revviews are paid for with credits. There is no subscription and no monthly fee.

What a Revview costs

• Short Revview (video up to 5 minutes): 2 credits
• Long Revview (video 5 to 15 minutes): 5 credits

Credit packages

• Intro Offer: $7 USD for 2 credits (first purchase only)
• Basic: $30 USD for 6 credits
• Intermediate: $60 USD for 15 credits
• Expert: $111 USD for 30 credits

Good to know

• Credits stay active for 9 months after you buy them.
• When you submit a video, its credits are set aside. If the submission is cancelled or a coach declines it, they go straight back to your balance.
• Your purchase history is in the Credits tab of your dashboard. You can buy more anytime from the Credits page.
• Payments are handled securely by Stripe. Revview never sees or stores your card number.

Two ways to submit

• Directly to a coach. Browse coaches, open a profile that fits what you need, and click Submit a video. That coach has up to 36 hours to deliver your Revview.
• To the queue. Skip the browsing and the next available coach claims your video. You can choose a focus area so it reaches the right kind of coach. Queue Revviews usually come back within 4 to 12 hours.

Step by step

1. 1Choose a coach, or choose the queue.
2. 2Upload your video from your phone or computer. It must be under 15 minutes long.
3. 3Pick the thumbnail your coach will see for your video. Not keen on the three options? Ask for three new ones.
4. 4Give it a title and add notes: what you are working on, and what you want the coach to look at.
5. 5Check how many credits it will use and confirm.

Tips for a great video

• Film in good light, with your whole body in frame.
• Pick the camera angle that best shows the movement you are asking about.
• Include a few full reps, not just one.
• Use your notes to ask specific questions. The more context you give, the more useful the feedback.

After you submit

Your dashboard shows where each submission is: waiting for a coach, In Revview while a coach is working on it, then Revview ready.

• If a coach does not respond in time: a direct submission that is not delivered within 36 hours moves to the queue automatically, so another coach can claim it. Your dashboard will show “Coach didn't respond in time.”
• If a coach can't Revview your video (for example, the quality is too poor or the angle doesn't show the movement), they decline it with a reason and your credits are returned.
• Changed your mind? You can cancel a submission from your dashboard while it is still waiting for a coach, and your credits are refunded in full.

We email you as soon as your Revview is ready. Open it from your dashboard.

1. 1Markers on the video timeline show every spot your coach left feedback.
2. 2Click any note in the list to jump straight to that moment, then press play to continue.
3. 3Work through all the notes at your own pace, and rewatch as often as you like.

Types of feedback you might see

• Text: written notes pinned to a moment.
• Audio: a voice note from your coach.
• Video: your coach on camera, demonstrating or explaining.
• File: an image, PDF or video your coach attached, such as a drill or a program.
• Walkthrough: your coach talks you through your video while moving through it, so you can follow their thinking.

Rate your Revview

When you are done, give your Revview a star rating and, if you like, a comment. Ratings help other clients choose a coach. They appear on the coach's profile with the month only: never your name or any details about you.

If your coach has a question about your submission, they can send you a message. You will find it in the Messages tab of your dashboard, where you can reply.

Revviews are stored for 9 months, then removed at the end of that month.

To keep a copy, open the Downloads tab on your dashboard. Your oldest Revviews are listed first, since they will be removed soonest. Select the ones you want and download them.

If you are unhappy with a Revview, email support@revviewapp.com with the title of your video and what went wrong. Every case is looked at by a real person on our team.

If we agree something went wrong, we refund your credits.

• Change your email: go to the Account details tab on your dashboard.
• Forgot your password: on the Log in page, click Forgot your password? and we will email you a reset link.
• Using a phone: Revview works in your phone's browser. There is no app to install, and you can upload straight from your camera roll.
• Privacy: your video is only visible to you and the coach who takes your submission. It is never shared publicly. See our Privacy Policy.
• Want to coach too? One account can be both a client and a coach. Apply here.